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Return Policy

Return Policy

We Want You To Love It

As a company known for its quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, KTech will accept returns and exchanges of merchandise with a valid receipt within 30 days of purchase, unless defective. Returns will be credited to your original form of payment. If your original form of payment was cash or check, a corporate check may be issued within 7-10 business days. If you do not have a receipt, but the merchandise is still packaged and returned within 30 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Merchandise marked as Final Sale cannot be returned or exchanged. Valid identification is required for returns and exchanges made without a receipt. KTech cannot accept merchandise purchased from other third-party stores. KTech Gift Cards are not returnable and cannot be redeemed or exchanged for cash or check (unless required by law).

Easy Returns and Exchanges

Returns and exchanges must be made within the guidelines of our return policy. Merchandise purchased online or by phone can be returned by mail:

  • Fill out the Return Form enclosed with your package or include your original store receipt.
  • Label the package and ship it, pre-paid and insured, using the shipping provider of your choice to:
    KTech
    8000 Towers Crescent Drive Suite 1350
    Vienna, Virginia 22182

Please include the Return Form enclosed with your package (noting reason for return on the back) or your original store receipt. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable. 

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